Total Home Revive (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data when you use our website or contact us for cleaning services.

1. Information We Collect

We may collect the following types of information when you use our website or contact us:

A. Information You Provide Directly

When you submit a form or contact us, you may provide:

• Your name
• Your email address
• Your phone number (if provided)
• Your message or enquiry details

This information is used solely to respond to your enquiry and provide our services.

B. Automatically Collected Information

When you visit our website, we may collect:

• Your IP address
• Browser type and version
• Pages visited and time spent on the site
• Device information
• Cookies and similar tracking technologies

This information helps us improve website performance and user experience.

2. How We Use Your Information

We use your information for the following purposes:

• Responding to enquiries and service requests
• Providing cleaning service information
• Improving website functionality and user experience
• Ensuring website security and preventing misuse
• Internal record‑keeping and service planning

We do not sell, rent, or trade your personal information.

3. Cookies & Tracking Technologies

Our website may use cookies to:

• Improve loading speed and performance
• Analyse website traffic
• Enhance user experience

You can disable cookies through your browser settings, but some features of the site may not function correctly.

4. Sharing Your Information

We may share your information only in the following situations:

• Service providers who help operate our website (e.g., hosting providers)
• Legal requirements, if we are required to comply with law enforcement or regulatory obligations

We do not share your information with marketers, advertisers, or unrelated third parties.

5. Data Security

We take reasonable steps to protect your personal information from:

• Unauthorised access
• Loss
• Misuse
• Alteration

However, no method of online transmission is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data
• Object to or restrict certain types of data processing

To exercise any of these rights, contact us using the details below.

7. Data Retention

We retain your information only for as long as necessary to:

• Respond to your enquiry
• Provide requested services
• Comply with legal obligations

After this period, your data will be securely deleted.

8. Contact Information

If you have questions about this Privacy Policy or wish to exercise your data rights, you can contact us at:

Email: andreirobertpaval26@gmail.com Phone: 07384 087879

We aim to respond as soon as reasonably possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, the updated version will be posted on this page with a new effective date.

By continuing to use our website after updates are posted, you agree to the revised policy.